Me: Hi, um, my name is Cymber and I have a late-model 2003 Boy Toddler. I believe we registered for the extended warranty? Anyway, I think there's something wrong with our unit and I wondered if there was a possibility of getting a warranty replacement?
Tech Support: Cymber, what is the name of your unit?
Me: Um, it's Turtle.
Tech Support: Okay, Cymber, we have you on file, and yes, you did register for the extended warranty. Can I ask you what the problem is with your current model?
Me: Well, he's great 90% of the time, but the other 10%, he cries and throws tantrums, and plays with things I've told him not to play with, and is a general pain in the ass. Oh, and he hasn't been eating well, lately, either.
Tech Support: What do you mean he hasn't been eating well? He won't eat at all, or he'll only eat one thing?
Me: Well, it's a little bit of both. Sometimes he won't eat anything at all except for a bite here and there, and then he wakes up early because he's hungry because he hasn't eaten. Other times, he gets on a pancake kick and he won't eat anything but pancakes for, like, 5 days. That can't be good for him, right?
Tech Support: Well, ma'am, it won't kill him, if that's what you're asking. Have you tried rebooting?
Me: Yes, my husband tried rebooting and he tried a hard restart. He thinks it might be the MunchkinBoard. Maybe something got fried or something?
Tech Support: Well, that's possible. But let's eliminate some other possibilities first. How is his battery holding up?
Me: Oh, the battery's not a problem. He can run for hours, literally, without wearing out.
Tech Support: Okay. How is his output?
Me: His output is just fine. Stinky, but just fine. Nothing out of the ordinary there. Well, except for the time that I gave him some Grape Gatorade. That was some weird colored ---
Tech Support: Yes, ma'am, I understand. No need to explain. What about powering him down in the afternoon before a restart? Have you tried that?
Me: Yeah, I have, but a lot of times, it seems like there are still some processes running in the background or something, because I hear noises coming from his docking station. And he never seems like he powers down for long enough.
Tech Support: I see. Have you gotten any error messages from him?
Me: Well, that's another problem. I'm not sure, because whatever program he's running appears to be in Korean. I can't find the command to translate back to English.
Tech Support: Has this always been a problem?
Me: Kind of, yeah.
Tech Support: I see. Ma'am, can I put you on hold a moment so I can talk this over with my supervisor?
Me: Sure...no problem.
*humming along to the hold music*
Tech Support: Ma'am?
Me: Yes, I'm still here.
Tech Support: Ma'am, I've discussed the situation with my supervisor and he says that the problem you're describing is common to all late-model 2003 Boy Toddlers. I'm afraid we can't authorize a warranty replacement because any model we send you is going to have the same issues you're having currently.
Me: Are you KIDDING me?
Tech Support: No, ma'am. I'm afraid not.
Me: Okay, then, how could you knowingly offer me this unit, and convince me to purchase the extended warranty, when you were aware, the WHOLE TIME, that I was going to end up having this problem?
Tech Support: I'm sorry, ma'am. I wish I could help you.
Me: Can you at least tell me how to fix his speech program so I can understand what he's saying?
Tech Support: Well, ma'am, I can offer you a phonics program that for $29.99 a month will -
Me: $29.99 a MONTH? To translate my Toddler's basic commands, which should already be in ENGLISH to start with?????
Tech Support: Yes, ma'am. I understand your frustration ---
Me: Oh, BITE ME!
*click of phone being disconnected*